We are happy to announce that we are currently upgrading our system in order to provide the latest in customer support tools. During this period of upgrade, we will be offering telephone and chat support from 11 AM to 8 PM ET - with increasing hours as the new systems come online. Email will be responded to on a regular basis and we will resume 24/7 support shortly. Thank you for your cooperation and understanding.
Email: support@vegaslucky.com
Call us toll free: 1-866-504-3063
Chat support from 11 AM to 8 PM ET
Ownership
The URL www.vegaslucky.com is 100% owned and operated
by Baru international, located in the UK.
The company Baru International, parent company of Baru International Ltd., is responsible for gaming
license issues, its servers are located in Costa
Rica.
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FREQUENTLY ASKED QUESTIONS
If I can't get the casino games to work, will I get my money
back?
Yes, we will refund your money if you can't
play our casino games. First, we will work with you to discover
what the problem is. Usually, it's something that can be
solved fairly easily, such as re-booting your computer or
installing our program.
However, in the unlikely event that we cannot resolve the
technical problems you are encountering, your money will
be refunded in full.
My computer froze / crashed in the middle of a game. What
happens to my bet?
Our computer database records every bet/deal/roll/spin
you make. The server remembers where you are in a game,
even if your computer crashes or freezes up. All you have
to do is re-boot your computer and/or Internet browser and
log into the Casino. Go back to the game you were playing
and you will find that the computer allows you to pick up
right where you left off.
I was in the middle of playing and my system crashed/froze/lost
my connection. Now everytime I try to log back in it says
my password is wrong.
Unfortunately your computer doesn't tell our computer what
happened. Our system thinks that you're still logged in.
Please wait 15 minutes so the system automatically logs
you out. Try logging in again.
I have money in my account, but I can't bet or play.
First, look at your BALANCE. You may not have enough credits
left in your account to place the bet you are attempting
to make. You either need to deposit
more money or play at a game with a lower minimum requirement.
We have games from $0.25 to $5.00 minimum bet requirements.
What kind of hardware and software do I need to play the games?
You need
a PC running Windows 98, Windows ME, Windows XP,
Windows 2000 or Windows Vista to run Vegas Lucky Casino. You will need
10 MB of disk space to install our games. You need
to download the Vegas Lucky Casino software and install
it on your computer.
What happens if I lose or forget my Password?
If you lose your Password, you will need to contact us
and prove to us that you are the owner of the account. We
will need to know your account history and various account
details, including your email address, your home address,
and your name. We will investigate, and reset your Password
and notify you by email.
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