FAQs - Frequently Asked Questions

General | Games | Download/Installation

GENERAL

1. Does it cost me anything to play for fun?
2. Can I play for real money?
3. Is there an age requirement to play?
4. If I do play for real money, will my winnings be reported to the IRS?
5. Is online wagering legal?
6. Is Vegas Lucky licensed?
7. How can I be assured the games are fair?

1. Does it cost me anything to play for fun?

No, all of our games are available to download and enjoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish.
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2. Can I play for real money?

Of course! Casinos just wouldn't be the same without the chance to win big. Click here for banking information (deposits and withdrawals).
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3. Is there an age requirement to play?

There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 18 years of age and the legal age of majority for your jurisdiction.
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4. If I do play for real money, will my winnings be reported to the IRS?

No, all transactions are kept completely confidential. We do not report your winnings to any government agency.
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5. Is online wagering legal?

Yes, online wagering from the country we host from is perfectly legal, however, international law is very complex and we do not know the specific laws that may apply to where you live. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with yours.
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6. Is Vegas Lucky Casino licensed?

Yes, we use fully licensed Real Time Gaming software and operate with complete compliance of all laws pertaining to online gambling.
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7. How can I be assured the games are fair?

All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.
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GAMES

1. What games do Vegas Lucky Casino offer?
2. Where can I find detailed instructions for the various games you offer?
3. How can I be sure the games are fair?
4. How do the odds for your software compare to the odds at land-based casinos?
5. Is there an age requirement to play?
6. How do I switch from playing for fun, to playing for real?
7. Does Vegas Lucky Casino offer a comp program of any kind, and how do I use it?
8. After placing a bet, I change my mind. How can I remove the bet?
9. I'd like to see a record of my gameplay, is this available anywhere?

1. What games do Vegas Lucky Casino offer?

Vegas Lucky Casino offers one of the largest selection of games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a state of the art video slots, video poker, and a range of network wide progressives for Slots and Caribbean Poker. All in all, we offer over 100 games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suit your needs.
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2. Where can I find detailed instructions for the various games you offer?

Detailed game play rules and complete instructions for all our games can be accessed by clicking the help button in the lower part of the Casino Lobby .
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3. How can I be sure the games are fair?

All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.
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4. How do the odds for your software compare to the odds at land-based casinos?

In the United States there are 13 states that have land-based casinos. You may be surprised to learn how their payouts compare to Vegas Lucky's. The following data was obtained from the June 1999 issue of Casino Journal. (Although the actual payout varies depending on the denomination of the slot game, we are using the averages for this comparison.)

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5. Is there an age requirement to play?

There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 18 years of age and also the legal age of majority for your jurisdiction.
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6. How do I switch from playing for fun to playing for real?

When you decided you've practiced enough and are ready to play for real, switching to real money mode is quick and easy. If you are currently logged into the "Play for Fun" area, return to the Casino Lobby & click "Swicht to Real Money". That will take you straight into the area you want to go or at the login screen, make sure that you select "Play for Real Money" and log in. Click the "Bank" button at the top left of the screen. Once in the banking area, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!
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7. Does Vegas Lucky Casino offer a comp program of any kind, and how do I use it?

Our software is set up to automatically accrue comp points for you at different rates for different games, but in average you receive around 1 point for every 10 dollars you play. Then when you are ready to redeem them, go into the Cashier, redeem your points, and then wager on your well earned bonus.
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8. After placing a bet, I change my mind. How can I remove the bet?

As long as you haven't started playing, you may reduce or remove the amount your wagering by clicking directly on the chips on the table.
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9. I'd like to see a record of my gameplay, is this available anywhere?

Yes, complete records of the entire gameplay history for your account can be obtained upon request by contacting our Customer Support Team.
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DOWNLOAD/ INSTALLATION

1. How long will it take for me to download the games?
2. I've downloaded the software but now what do I do?
3. I can't seem to find the file that I downloaded. How can I locate it?
4. What is "the Desktop"?
5. How do I create an account?
6. Is my account information kept confidential?
7. I keep getting a "Required information needed" error when trying to login. What do I do now?
8. I can't remember my password. How can I retrieve it?
9. Will your software work on my Macintosh?
10. I am on AOL, can I still use your software?
11. What are the minimum system requirements to play?
    

1. How long will it take for me to download the games?

Since our software is the fastest downloading casino package on the net, your download wait time should be very short no matter what speed your connection is. The approximate download times are as follows:

Connection Speed	Approximate Download Time
28.8 Modem	18 minutes
56k Modem	9 minutes
DSL / Cable Modem / T1	Less than 30 seconds

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2. I've downloaded the software but now what do I do?

You should see a file on your desktop named "VegasLuckyInstaller.exe". Simply double-click the file and follow the installation instructions.
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3. I can't seem to find the file that I downloaded. How can I locate it?

If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search --> find files or folders". In the Search field type "VegasLuckyInstaller.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.
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4. What is the "Desktop"?

Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer," "Recycle Bin," and any other programs your system may have pre-installed.
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5. How do I create an account?

Creating an account is quick and easy. Simply double-click Vegas Lucky's icon on your desktop and then click the "new account" button. After filling out the required information , click "create", and you will be ready to log in to your new account.
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6. Is my account information kept confidential?

Yes. Your account information is protected by our software's state-of-the-art 128-bit encryption technology and will always be kept completely confidential.
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7. I keep getting a "Required information needed" error when trying to login. What do I do now?

If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your user name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your username and retype your password. Remember, although your username is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.
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8. I can't remember my password. How can I retrieve it?

In order to retrieve a forgotten password just click on the "forgot password?" button and enter the e-mail address related with your acoount. The password will be sent to that e-mail address within a few minutes.
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9. Will your software work on my Macintosh?

Unfortunately, at this time our software is not compatible with the Macintosh operating system.
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10. I am on AOL, can I still use your software?

Yes, AOL users can download and play our software with AOL version 3.0 or later.
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11. What are the minimum system requirements to play?

The minimum system requirements for our software is the presense of the operation system of Windows 98,Windows XP,Windows ME, Windows NT, Windows 2000 or Windows Vista.
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